Shipping policy

SHIPPING POLICY

This policy applies to orders placed on blcktec.com. Orders placed through
the BLCKTEC store on Amazon or TikTok Shop are shipped and tracked by those
platforms under their own shipping terms.

WHERE WE SHIP
We ship to addresses in the United States [all 50 states]. We do not
currently ship internationally. BLCKTEC scanners and the RepairSolutions2
app are designed for vehicles sold in the USA and Canada.

ORDER PROCESSING
Orders are sent to our fulfillment warehouse as soon as they are placed.
Most orders ship within [1 to 2] business days. Orders placed on weekends
or US holidays are processed the next business day. You will receive an
email with your tracking number as soon as your order leaves the warehouse.

SHIPPING RATES
Standard shipping is FREE on all orders of $100 or more.
For orders under $100, shipping is calculated at checkout based on your
delivery address. [Expedited shipping options, where available, are shown
at checkout.]

DELIVERY TIMES
Standard shipping: [3 to 5] business days after your order ships.
Delivery estimates are not guaranteed. Carrier delays, weather, and peak
holiday volume can add time. Orders to Alaska, Hawaii, and US territories
may take longer.

CARRIERS AND PACKAGING
Orders are delivered by [USPS, UPS, or Amazon Logistics], depending on your
location. Your package may arrive in plain, unbranded packaging.

ORDERS WITH MORE THAN ONE ITEM
Bundles and multi-item orders may ship in separate boxes and arrive on
different days. Each box has its own tracking number, and there is no
additional shipping charge. If one item in your order is temporarily
delayed, we will email you with the expected timing.

SHIPPING ADDRESS
Please double-check your address before placing your order. Orders are
processed for shipping immediately, so address changes and cancellations
are not guaranteed. Please avoid using a P.O. Box, as some carriers do not
deliver to them. To request a change, email order@blcktec.com with your
Order ID as soon as possible. BLCKTEC is not responsible for packages
misdelivered due to an incorrect, invalid, or unsupported address.

MISSING, LOST, OR DAMAGED PACKAGES
Email order@blcktec.com with your Order ID within 14 days of your order
date if:
- Your order has not arrived and tracking has stopped updating
- Tracking shows "Delivered" but you have not received your package
- An item is missing from your order
If your order arrives damaged, email us [within 7 days of delivery] with
your Order ID and photos of the item and packaging, and we will make it
right.

RETURNS
Returns are covered by our 30-day money-back guarantee, and approved
returns ship back on a prepaid label from BLCKTEC. See our Return & Refund
Policy for details.

QUESTIONS
Email: order@blcktec.com
Phone: 1-866-909-6777 (Mon to Fri, 6am to 6pm PT)