Firmware Updates

-Connect your tool to your computer using a USB - it may be a mini or micro depending on the tool
-Open the app
-A pop-up screen will appear showing that your Tool Status is Connected

Note:

-The USB port to connect your device to your computer is at the bottom of the device.

Tool is connected to computer but app shows
"Disconnected" status.

-Please make sure the USB to the computer and your tool are properly seated
-Try switching to a different USB port
-Try another USB cable
-Make sure you are using the right Updater. Older tools are not compatible with our newest updaters. To make sure you're using the right one, please download the updater that is listed by your tool. We at BLCKTEC apologize if this seems confusing. The newer updater does not support really old tools.

Your tool is connected but do not see "Update my tool now" button.

Possible Issue:

You're seeing this issue on your Mac.

-That means your tool is up to date and there are no new updates for your tool.

If you are on an Apple device and get this issue:
-Instead of 'double clicking' on the app, please 'right click' and select Open and the app should open correctly.

If updates are available for your device, it will provide the option "Update my tool now"
-Please click this option to begin the update process
-This process may take some time, thank you for your patience

Possible Issue:

Your update is stuck at 1% (or 5%) and not progressing.

Your updater may be out of date:
-Please install the latest updater for your tool
-Download the updater app
-Click to install, when seeing the option to "Modify, Replace, or Repair"
-Click Repair
-Then follow the steps in this guide again

While your device is updating, please make sure to keep it connected.